Refund policy

At ChaYeah Tea, we take great pride in sourcing and crafting teas that bring joy and balance to your daily ritual. Your experience matters to us, and we stand behind the quality of every product we make.

If something isn’t right

If your order arrives damaged, incorrect, or not as expected, please let us know within 30 days of receiving it by reaching out to us at info@chayeahtea.com. Our team will be happy to review the situation and find the best solution—whether that means a replacement or a refund. To help us assist you quickly, we may ask for a proof of purchase or a photo of the product and packaging.

A note on food products

Because our teas are crafted as fresh, consumable goods, we’re unable to accept returns once a package has been opened. We encourage you to reach out with any questions before ordering—we’re here to help you choose the teas that fit your taste and lifestyle.

Special cases

• Items purchased during sales or with gift cards are not eligible for return.

• For quality reasons, we can only assist with purchases made directly through chayeahtea.com or our authorized channels.

We’re here for you

Our goal is to make sure every sip of ChaYeah Tea feels like the right choice. If you have questions about your order, need help choosing a product, or just want to learn more about our teas, our team is only an email away: info@chayeahtea.com